After placing your order, you will receive an email confirming the basic information about your order, including your order number, the time of payment, and the contact details of the dealer who will pick up and deliver your order.
Note: the item will be delivered to the dealer of your choice, who will then contact you with delivery and pick-up instructions.

If you placed an order and do not see a confirmation email from us:
1) Check your spam or junk folder and any tabs in your inbox.
2) Email us at xcol@cyberxcol.com.
3) Contact our after-sales service at 458-257-1088

If you need to change the delivery address of your order, please contact us promptly to request a change of address, you will need to pay an additional fee for the change of address once the application is approved.

Xcol will process all refunds to the original method of payment. Please allow 7-10 working days for your bank to return the funds to your account.
Refund processing times vary and may take up to 14 days depending on your financial institution. To check the status of your refund, please check your account and your original payment method. If 14 days have passed and you still have not received your refund, please contact xcol for further support. Click here ("Here"" needs to be made into a one-click jump to ""Contact us") for xcol customer support.

All xcol models are available for pre-order and you can reserve your preferred model on the official xcol website - cyberxcol.сom - and ask for and receive the sales progress of the model you have ordered by email.

All repairs can be made after confirmation with the official xcol after-sales channel, and complete and qualified parts for the repair can be sent to your designated address

We offer a selection of modification parts for you to choose from, however, if you make your own modifications or do not use the parts we offer, this will void the warranty.
We understand that you want to personalise your car, but some modifications can be dangerous, so please be safe!